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Knowledge Base (91)

  1. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  2. Session usage information

    Answer: Environment: All Oracle B2C Service versions Resolution: Step 1: There is a script that examines sessions totals across the entire B2C tenancy and proactively discounts sessions from IP addresses...

  3. FAQ's for B2C Chat Agent Affinity

    Answer: Environment Chat, BUI, B2C 22B or Newer   Resolution For agents handing chats in the Browser UI, a feature “Agent Affinity” is available starting with B2C Version 22B or newer. Agent Affinity...

  4. Amount of answers returned by the phrase search is less than expected

    Answer: Environment: Answers, Analytics Oracle B2C Service, All supported versions Resolution: The amount of answers returned per search request can be limited by the answer's search score...

  5. Web Visit Reporting and Billable Sessions

    Answer: Environment: Customer Portal, Web Visits, Billable Sessions Oracle B2C Service Resolution: A "web visit" is a series of enduser interactions that can span one or more billable sessions.  The...
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Documentation (438)

  1. Link to a URL

    Filter results by product or category "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023

  2. Link to a URL

    Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023

  3. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 02/22/2025

  4. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 09/09/2022

  5. Link to a URL

    Add a 30-Day SLA levels of support to your customers. SLA examples are provided for a 30 -day SLA, a grace period SLA Last Updated: 06/16/2022
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